Privacy Policy

1. Introduction

("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform. By using , you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

• Name and email address
• Login credentials and authentication information
• Shipping and billing addresses
• Payment information (processed securely through third-party payment processors)
• Phone number and contact details

2.2 Vendor Information

If you apply to become a vendor, we additionally collect:

• Business name and documentation
• Tax identification information
• Bank account or payment details for payouts
• Business address and contact information
• Product listings, descriptions, and images

2.3 Transaction Information

We collect information about your transactions on the platform, including:

• Purchase history and order details
• Product listings viewed and searched
• Shopping cart contents
• Payment and shipping information
• Communication between buyers and vendors

2.4 Automatically Collected Information

When you access our platform, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Process transactions, manage accounts, and facilitate communication between buyers and vendors
• Vendor Management: Review vendor applications, monitor compliance, and process payouts
• Platform Security: Detect and prevent fraud, abuse, and prohibited activities
• Customer Support: Respond to inquiries, resolve disputes, and provide assistance
• Improve Services: Analyze usage patterns to enhance platform functionality and user experience
• Communications: Send order confirmations, shipping updates, and important platform notifications
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

4.1 With Vendors and Buyers

When you make a purchase, we share your shipping information with the vendor to fulfill your order. Vendors receive your name, shipping address, and order details necessary for fulfillment.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including payment processing, shipping, data analysis, email delivery, and customer support. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure platform security.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications (transactional emails cannot be opted out)
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze platform usage and performance
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the platform.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. By using , you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our support channels. We will respond to your inquiry as promptly as possible.